Effective Date: 14th July 2025

1. Introduction

Aqwina Healthcare Pvt Ltd. respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://aqwina.com and purchase our products.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Processed securely through our payment gateway partners; we do not store your credit/debit card details.
  • Order Information: Product preferences, purchase history, and delivery details.
  • Technical Data: IP address, browser type, device information, cookies, and analytics data.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you regarding purchases, offers, and support.
  • Improve our website, products, and customer experience.
  • Comply with legal and regulatory requirements.

4. Sharing of Information

We do not sell or rent your personal data. We may share your data with:

  • Trusted service providers (payment processors, logistics partners, IT support).
  • Law enforcement or regulatory authorities when required by law.

5. Cookies & Tracking

We use cookies to enhance user experience, analyze traffic, and personalize content. You can manage cookies through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

7. Your Rights

Under Indian law, you have the right to access, correct, or request deletion of your personal data. You may also opt out of marketing communications at any time.

8. Contact Us

For any privacy concerns, email us at info@aqwina.com or write to:
Aqwina Healthcare Pvt Ltd, Mumbai, Maharashtra, India.

Terms & Conditions – Aqwina Healthcare Pvt Ltd

Effective Date: [Insert Date]

1. Acceptance of Terms

By accessing or using https://aqwina.com, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Eligibility

You must be at least 18 years old to purchase products from our site.

3. Products & Services

  • Product descriptions are for informational purposes and may vary slightly due to packaging or formulation updates.
  • We reserve the right to modify or discontinue any product without prior notice.

4. Orders & Payments

  • All orders are subject to acceptance and availability.
  • Prices are in INR and inclusive of applicable taxes unless stated otherwise.
  • Payments must be made through our secure payment gateway partners.

5. Shipping & Delivery

  • We deliver across India using trusted logistics partners.
  • Delivery times are estimates; delays may occur due to unforeseen circumstances.

6. Returns & Refunds

  • Returns are accepted for damaged/defective products within 7 days of delivery.
  • Refunds will be processed to the original payment method after inspection.
  • Health and personal care items cannot be returned once opened.

7. Intellectual Property

All content on the website — including text, images, logos, and designs — is the property of Aqwina Healthcare Pvt Ltd and protected by copyright laws.

8. Limitation of Liability

Aqwina is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, with jurisdiction in Mumbai, Maharashtra.

10. Contact Us

For any queries regarding these Terms, email info@aqwina.com.